Melvault

ISO Icon

Turning Telco Complexity into Agility

Telcos operate some of the most complex technology landscapes compared to any other industry - multiple brands, products, customer segments and channels spanning CRM, BSS, billing, network and digital platforms..

Yet customer expectations and business priorities change far faster than these underlying systems.

How does this translate to business priorities for Telcos?

Multiple brands. Multiple services. One customer.
Customers increasingly buy combinations of mobile, broadband, TV, IoT and other services creating increasingly complex customer relationships.

Business change outpaces technology change.
New products, propositions, pricing and customer journeys can require changes across multiple interconnected systems.

Customer operations carry the complexity.
CSRs and business teams often have to navigate fragmented systems to understand customers, resolve issues and execute changes.

Transformation doesn't stop the clock.
Long transformation programs can leave the business waiting for capabilities while the market continues to move.

How Melvault solved these challenges:

Customer 360 Context:
An easy-to-access, comprehensive 360 context of your customer is key to effectively handling customer experience. Melvault has built a Customer 360 platform that consolidates customer context from multiple BSS systems and enables a unified command center to manage your customer interactions effectively.

Real-time billing:
Monthly billing cycles are time-taking and performance intensive. More importantly, they induce delays in revenue projections and financial reporting, key steps in proactively managing revenue leakage and churn. Melvault has built a modern Smart Billing System with real-time offline rating and live billing engine that solves these challenges.

Value Melvault delivers to our Telco customers

▸ Better Customer Experience

▸ Greater Business Agility

▸ Lower Cost-to-Serve

▸ Faster Time-to-Market

Want to know more about Melvault’s solution offerings? Please see below.

  • Customer 360

    We enable telcos with actionable subscriber intelligence based on customer 360 view aggregated from siloed BSS systems and underlying data. .

  • Smart Billing

    Reduce your monthly billing cycle time to minutes and deliver revenue predictability with our Smart Billing System .

  • Rapid Application Development

    Utilize Melvault's Rapid Application Development platform to build applications and workflows, wrap legacy apps, expose microservices, and reduce time to market.

  • IoT Solutions

    Achieve sustainability goals with Melvault IoT Solutions. Connect devices to our cloud platform, supporting MQTT, CoAP, HTTPS, TCP protocols, with built-in security.

  • Integration Orchestration

    Optimize business processes by seamlessly connecting systems. Secure data access with robust controls, assured privacy, and monetized APIs securely and scalably.