One place to manage the entire customer billing lifecycle.
Challenges Telcos face with Billing Management today ...
Telcos have powerful billing engines, but billing teams often work across multiple applications, configurations and specialist tools to manage a single customer or billing issue. This poses a set of challenges which impact customer serviceability -
Complex dependencies between catalog, pricing, rating and billing, making seemingly simple changes difficult to implement and validate.
Slow resolution of customer billing issues because teams need to investigate across multiple systems before they can determine what happened.
Limited ability for business users to manage billing changes directly, creating dependency on technical and platform specialists.
Inconsistent handling of bill modifications, adjustments and exceptions, increasing operational effort and the risk of billing errors.
Lack of real-time revenue predictability due to long and exhausting bill runs.
How does Melvault Smart Billing System Help?
Everything your Billing team needs. One intuitive workplace.
Catalog > Pricing > Rating > Billing > Bill Management > Resolution > Real-time Intelligence
Comprehensive Product Catalog Management
that supports B2B, B2C product setup with technical specifications, commercial offerings, rating plans, discounts while supporting configuration flexibility for contracts, rating plan rules, usage policies, tax configuration and billing cycles.
Seamless Integration of customers, Billing Accounts and Subscriptions data from CRM
powered by our real-time offline rating engine and live billing engine that processes every CDR as it occurs. Manage billing runs faster!
Revenue Predictability
Provide Finance and Billing teams real-time revenue projections, enabling accurate finance reporting on a daily basis!
Faster Bill Management
Address your customers' billing queries, including bill modification requests, on the fly, and resolve customer issues faster.
Continuously Monitor System Performance
Insights dashboard that provides overall system status, performance stats of your rating engine and the overall billing system at your fingertips.